Terms and Conditions of Business
Please take the time to read these Terms and Conditions. If there is anything that you don't understand, please contact our Customer Service Department by one of the following methods:
By email
advice@solarsafe.com
By phone
0845 257 2744 (international callers dial +44 845 257 2744)
When you place an order with SolarSafe Limited you agree to be bound by the terms and conditions below. These conditions are in addition to your statutory rights as a customer.
The Company reserves the right to vary these conditions without notice. These variations will be effective from the time that they are published. Once an order has been accepted, no variation to the conditions shall be binding on either party unless agreed in writing by an authorised officer of the Company.
Definitions of the terms used in this agreement
'Contract' means a contract for the supply of Goods by the Company to the Customer. It is binding on both parties.
'Goods' means the products that the Customer orders from the Company.
'Company' means SolarSafe Limited. (trading as SolarSafe).
'Conditions' means the terms and conditions published on this page together with any variations that the Company has agreed to in writing.
'Order' means any order placed by the Customer for the supply of Goods by the Company.
'Order Form' means any order form (whether in paper or electronic form) that was completed, submitted to and received by the Company at its principal place of business.
'Dispatch Date' means the date that the Company dispatches the Goods to the Customer.
'Delivery Date' means the date that the Customer received the Goods.
'Registered Office' means the registered office of the Company, which is: SolarSafe, 28 Alexandra Terrace, Exmouth, Devon . EX8 1BD.
'Price' means the price of the Goods as quoted.
'Total Price' means the sum of the prices of all of the goods ordered by the Customer, including any taxes and delivery charges.
'SolarSafe' means SolarSafe Limited, trading as SolarSafe.
1. Ordering and Supply of Goods
1.1 An Order exists when the Customer submits a completed Order Form to the Company.
1.2 The Company reserves the right to refuse to fulfil Orders at its sole discretion, subject to the Customer's statutory rights.
1.3 The Company agrees to supply the Goods to the Customer under the following conditions:
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1.3.1 |
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The Goods are for the Consumer Resale. |
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1.3.2 |
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The Customer may not directly or indirectly export the Goods or any product incorporating the Goods without a written prior agreement with SolarSafe. |
2. Payment Terms
2.1 Payments shall be made by agreed payment terms, or by the Customer's Credit Card.
2.2 The effective date of the transaction is the date that the Company accepts the order.
2.3 The Customer represents, warrants and undertakes that:
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2.3.1 |
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The Customer is legally entitled to use the Customer's Credit Card. |
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2.3.2 |
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The Customer authorises the Company to receive payment for the Total Price of the Goods including any delivery charges and taxes where appropriate. |
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2.3.3 |
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The Customer is purchasing the Goods for resale or the supply to third parties, and not for personal use. |
3. Product Descriptions and Prices
3.1 When the customer places an Order for the Goods he or she acknowledges and accepts that the physical appearance of the Goods, including the appearance of the packaging materials may vary from the illustrations provided.
3.2 Any errors in the information provided may be corrected without any liability to the Company.
3.3 The Company reserves the right to alter the specifications of the Goods to comply with current legislation.
4. Price and Delivery Charges
4.1 the Price of the Goods and the cost of delivery (where applicable) shall be the prices and costs that are advised at the time the Company accepts the order.
5. Dispatch and Delivery
5.1 The company uses third parties to deliver the Goods. Although the Company will make every effort to despatch the Goods to the Customer at the time advised when accepting the Order, it accepts no liability for late delivery with the sole exception that the Company is found to have acted negligently.
5.2 It is the Customer's responsibility to take delivery of the Goods. In the absence of accurate delivery instructions or in cases where the Customer is unable to take delivery in accordance with the instructions given to the Company, the Company reserves the right to store the Goods at the Customer's expense until such time that the delivery can be made, and without liability for any loss of, damage to or deterioration of the Goods.
6. Ownership and Risk
6.1 Title of ownership of the Goods shall pass to the Customer when the Company has received cash or cleared funds from the Customer equal to the Total Price.
6.2 Risk of damage or loss of the Goods shall pass to the Customer when delivery takes place or, in the event of the customer not taking delivery of the Goods, the time when the Company and/or the Company's agent has exhausted all reasonable efforts to deliver the Goods.
7. Intellectual Property
7.1 All intellectual property and other proprietary rights relating to the Goods and the Company shall remain the property of the Company.
7.2 The content of the company web site, and all promotional material, is protected by copyright © SolarSafe Limited. 2004. All rights are reserved.
8. Warranties, Liability and Indemnity
8.1 The Company warrants that, subject to the conditions set out below, all Goods will be free from defects and will correspond with the Order.
8.2 In the event of receiving a defective product from the Company, the Customer with notify the Company in writing within 30 days of the Delivery Date and the Company will issue a replacement or full credit or refund, which shall be the full extent of the Company's liability.
8.3 The Company makes no medical claims whatsoever about any Company products sold.
8.4 In the event that the Customer breaches any of the clauses in this agreement, the Company shall not be liable to the Customer or any third party for any loss of any kind whatsoever.
9. Termination
9.1 The Company reserves the right to terminate this contract and to cancel and/or suspend any future deliveries if the Customer fails to make payment of the Total Price or is in breach of any of the clauses in this Contract.
9.2 On termination under clause 10.1, the Customer shall pay to the Company all costs, arrears and expenses arising as a result.
10. Withdrawal and Use of Goods
10.1 The Company has the right to withdraw any or all of the Goods from sale at any time and for any reason without giving prior notice and without any liability to the Customer.
10.2 The Customer agrees to use the Goods in accordance with the Company's recommendations.
10.3 The Company will not be liable for any loss or damage arising from the misuse of the Goods, which includes but is not limited to exceeding the recommended daily intake for Company food supplement products. |